Artel Accredited Calibration Service

Maximize productivity while meeting regulatory requirements.

Finally, an ISO 17025 accredited service for automated liquid handlers–so your team can stay focused on what they do best.


Great Service!

-Holly Shen, QPS, Bioanalysis


Extremely helpful & knowledgeable!

-Lloyd Halsell III, Forensic Laboratory


Documentation is excellent.

-Ming Lai Cheng, Assay Setup

The first and only ISO 17025 accredited service.

Your results can change lives. You need the utmost confidence in your data, and a critical part of that confidence comes from instrument calibrations that meet regulatory requirements.

Artel is ready to help you meet your automated liquid handler calibration needs with the first and only ISO 17025 accredited service.

Save money on expensive service contracts
Knowing that your liquid handler is performing well can give you the confidence to minimize your purchase of expensive service contracts.
Easily meet regulatory requirements
Leave your liquid handler calibration to the only service provider that is accredited to ISO 17025.
Bring your liquid handlers back online faster
Have an Artel specialist perform volume verifications for new and newly-serviced instruments and minimize instrument downtime.
Get more use out of your current liquid handlers
Knowing how your instrument is truly performing can give you the confidence you need in your low-liquid volume assays.
Leverage Artel experience
The Artel Accredited Calibration Service team has years of combined experience performing regulatory-compliant calibrations on all makes and models of liquid handlers.
Stay productive and focused on your work
Remove the distractions of maintaining liquid handling quality and keep your team focused on the work that matters most.
How The Service Works
Getting a calibration certificate for your automated liquid handler has never been so easy.
With the Artel Accredited Calibration Service, an Artel specialist comes to your lab with all the necessary NIST-traceable calibration equipment and performs an as-found calibration of your automated liquid handlers.
Step 1: Call to schedule a service
When you reach out to the Artel Accredited Calibration Service team, an Artel specialist will discuss and assess your needs and develop a plan for the service visit. The Accredited Calibration Service team has extensive experience verifying the performance of automated liquid handlers, such as these commonly used models, and many more.
• Tecan (Freedom Evo, HP D300)
• Labcyte (Echo)
• Hamilton (Star)
• Eppendorf (epMotion)
• Agilent (Bravo)
• Beckman (NX, FX, 3000/4000)
Step 2: An Artel specialist visits your lab
During the on-site service, an Artel specialist will arrive at your site fully equipped with verification equipment, reagents, and plates to calibrate your liquid handlers. Someone from your lab will run your liquid handlers with your pre-written methods and together we will ensure your liquid handlers are calibrated.
Step 3: You get a calibration certificate
Upon successful calibration, you will receive a calibration certificate from our ISO 17025 accredited team.
Meet the Artel Accredited Calibration Service Team
Staying regulatory-compliant doesn’t have to mean sacrificing speed.
Artel understands that every minute your automated liquid handler (ALH) spends being calibrated means a delay of often critical test results, which is why Artel’s Accredited Calibration Service team delivers fast and efficient ALH calibration services. Built on a strong foundation of calibration experience and professionalism, our team’s focus on calibration directly translates into minimal interruptions of your testing timelines.
Kristi Cande
Kristi is an expert in laboratory quality control with a passion for streamlining and implementing new processes. When not in the field providing Artel’s Liquid Handling Services and ISO/IEC 17025 Accredited Liquid Handling System Calibrations, Kristi manages quality internally here at Artel. As the Laboratory Chemist Supervisor, she ensures the quality of manufacturing reagents, final inspection of the PCS and MVS systems and reagents, as well as calibration, maintenance, troubleshooting and repair of Artel’s own laboratory equipment.
Nicholas Enea
Nick is a Laboratory Applications Specialist with hands-on experience in genomics and immunoassay development. Having worked in the molecular diagnostics and instrumentation space, Nick understands the issues involved with taking a regulated product from research to the market and uses this experience to help find meaningful solutions for customers’ liquid handling challenges. He is qualified to comply with the requirements of ISO/IEC 17025 and is part of the team that delivers both the Artel Liquid Handling Service and the ISO/IEC 17025 Accredited Calibration Service.
Rachel Parshley
Rachel brings an extensive knowledge of automated liquid handler calibration and volume verification to the Artel Liquid Handling Service team. As a Product Development Scientist on the R&D team at Artel, Rachel Parshley has managed important product enhancement projects, including the development of 100% DMSO solutions for use with the MVS. These experiences translate into a thorough proficiency with both MVS and automated liquid handlers.
Kaziya Lee
Kaziya is a Laboratory Applications Scientist with nearly a decade of experience as a bench scientist. Kaziya understands the real-world challenges of the lab and applies her extensive scientific knowledge to assist customers in solving liquid handling process and assay issues that critically impact productivity and data integrity. Kaziya is trained and qualified to comply with the requirements of ISO/IEC 17025 and is part of the team that delivers both the Artel Liquid Handling Service and the ISO/IEC 17025 Accredited Calibration Service.

Artel Accredited Calibration Service

Finally, an ISO 17025 accredited service for automated liquid handlers–so your team can stay focused on what they do best.

Questions and Answers

What is the Artel Accredited Calibration Service?
The Artel Accredited Calibration Service is an on-site ISO 17025 accredited calibration service for liquid handlers. Work with an ISO 17025 qualified scientist who will collect as-found, in-process, and as-left calibration data while your scientists run and adjust the liquid handlers.
The calibration service follows ISO/IWA 15, uses NIST traceable equipment, and provides calibration certificates for each test.
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What are the advantages of Artel Liquid Handling Service?
Artel Liquid Handling Service is faster than other services, provides you with expert Artel scientists and employs Artel technology – the acknowledged global measurement standard.
Artel technology provides NIST-traceable volume measurements, whereby the volume transfer tests can be directly compared regardless of liquid handler make, model, location, or operator.
Test reports, which include well-by-well and tip-by-tip measured volumes, are supplied during or immediately following the service event. Where applicable or required, summary tables and trending plots can be created. The test reports are available in HTML format and can be opened in Explorer, Excel or other spreadsheet programs. Alternatively, XML-tagged test reports can be fed into your LIMS.
Our mission is to help you meet your quality, productivity and compliance requirements. As the volume measurement experts, our professional, efficient, organized service team will communicate directly with you before, during and after the service event.
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How is liquid handler performance calibrated?
Artel Accredited Calibration Service uses the Artel MVS to measure volumes of solution delivered by the instruments under test. The MVS employs a dual-dye, ratiometric absorbance-based measurement method for calculating the volume of sample dispensed into a well of a microplate.
The results of the verification tests are traceable to national and international standards.
Specially formulated sample solutions containing dyes of known concentration are dispensed into Artel Verification Plates – specialized microplates with dimensionally-characterized wells. Verification Plates are mixed on a plate shaker to ensure homogeneity of samples. Absorbance readings are taken in the plate reader at 520 nm and 730 nm and a summary report containing the calculated dispensed volume for each dispensing tip is created.
Accuracy and precision of the dispensed volumes are measured against user-defined tolerance limits and failing values are flagged in the report. Summary statistics by well, by row, and by column are also contained in the summary report. Results are saved in a secure database and are available for printout or export in HTML or XML format.
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What are the advantages of Artel measurement technology over other volume verification methods?
Artel technology provides analysis of accuracy and precision for each independent dispensing channel simultaneously, which saves labor and liquid handler down-time.
The technology is virtually immune to environmental conditions and provides traceable measurements. The sample solutions are manufactured by Artel to precise tolerances using ISO-acknowledged methods. There is no need to generate standard curves.
The technology provides standardized results making it possible to compare instrument performance between makes and models of liquid handlers as well as between locations, i.e., 2 µL dispensed by liquid handler X on Tuesday in Boston can be directly compared to 2 µL dispensed by liquid handler Y on Friday in San Diego. Compared to other methods, more testing events can be conducted in a shorter period of time with standardized, accurate results.
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Can Artel Accredited Calibration Service be used to verify any liquid handler?
Yes, Artel can assess, calibrate, optimize and document the performance of virtually any liquid handler that is capable of dispensing into a standard 96- or 384-well microplate.
Will I need to allocate any of my own personnel or labware resources?
A person from your laboratory, who is proficient in the operation of each liquid handler being tested, will be required to work with the Artel specialist during the service visit.
Disposable tips, system fluid, pumps, source reservoirs, and other labware required for the specific liquid handler, must be supplied by your laboratory. Artel provides all testing reagents and microplates required.
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What will I need to purchase?
Artel Accredited Calibration Service is available in 8-hour, daily increments. Costs to you include:
the per day charge, plus travel and living costs for the Artel specialist, and the time required for your automation-proficient technician to work with the Artel specialist for the duration of the service visit.At the conclusion of the service event, Artel will provide a complete summary of the testing which includes calibration reports, calibration labels, and data in electronic form. Additionally, at your request, we can review the overall testing results with your key stakeholders.
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How many liquid handlers can be tested in one day?
The number of liquid handlers that can be calibrated is dependent on:
• the length of time required to execute the liquid handler method for the test solution and diluent buffer additions;
• the number of methods/robots to test;
• the amount of replicate testing events required;
• time required to fix/optimize a method/robot; and
• any unexpected events that may affect the testing process.
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Can I schedule Artel to come periodically to calibrate the performance of my liquid handler(s)?
Yes, Artel Accredited Calibration Service can be purchased one day at a time or, alternatively, can be contracted for periodic frequencies (weekly, monthly, quarterly, etc.) to satisfy your liquid handling quality requirements.
What are the specifications for accuracy and precision of the measurements?
The Artel technology performance claims may be viewed here.
For a detailed uncertainty budget, please contact Technical Support.
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Can an Artel Accredited Calibration Service calibrate multichannel pipettes?
Many quality-minded labs use the Artel MVS for calibration of their multichannel pipettes.
However, Artel does not offer a service for calibration of these instruments at this time.
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Is the measurement technology FDA approved?
The technology is not subject to FDA approval because it is not directly associated with human samples or specimens.
However, all measurement results are traceable to national and international standards.
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Why is liquid handling quality assurance important?
Superior liquid handling quality assurance leads to superior assay data.
Does Artel provide liquid handler methods?
No, Artel does not provide liquid handler methods.

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