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How to place an order

Please place orders by telephone, fax, email, or mail. Our customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time.


+1 207-854-0860
888-406-3463 toll-free (U.S. and Canada)


*Please include a fax number or email address for confirmation of fax orders.


25 Bradley Drive
Westbrook, ME 04092 USA

International Orders

From outside the U.S. and Canada, please see our International Distributor List for contact information.



Orders for in-stock items are shipped within two business days. Our standard method is UPS Ground. All levels of UPS, Federal Express, or DHL may be requested.


Available upon request. Orders must be received before noon Eastern Time to be eligible for same-day shipping. Freight charges are prepaid by Artel and added to your invoice. Artel will ship on your customer account upon request. A handling charge of $7.50 is applied to all shipped orders.

Payment Methods

U.S. and Canadian Customers
Purchase Order: Payment terms are net 30 days.
Credit Card: MasterCard, Visa, Discover, and American Express accepted.

International Customers

Non-distributor orders from international customers must be prepaid prior to shipment.

Distributors are required to complete the International End User Form every time they place an instrument order.

Ordering Question & Answers

Please review the questions below regarding ordering. If you do not see your question or need assistance, call our Customer Service Department at 1-888-406-3463 or email [email protected].

What are QualAssure solutions?
Artel has evolved our brand to better align with our values and the customers we serve, and to symbolize where we are today. But the Artel mission has remained the same – to help labs achieve their goals for quality, productivity, and compliance. One of the changes made during the transition was consolidating the array of verification solutions under the new QualAssure label. The QualAssure name describes the assurance of accurate, precise, and reproducible data that customers have come to expect from using Artel technology, products and services. The products themselves are the same proven formulations and volumes as users have come to depend on and customers do not need to change their ordering processes.
How do I know what QualAssure kits and solutions to order for my PCS?
Please review the How to Order PCS Consumables document and call us at 888-406-3463, or email [email protected] for assistance.
How soon will my order be shipped after it has been placed?
Artel will make every effort to meet your delivery requirements. In case of a backorder, Customer Service will notify you at the time you place your order.
The typical shipping schedule is as follows:
  • Standard Orders (5 Kits or less) placed by 3 p.m. will be processed and shipped within 2 business days.
  • Non-Standard Orders (5 Kits or more, and Blank Solutions) placed by 3 p.m. will be processed and shipped with 5-10 business days.
I received my order, but I can’t find all the items listed on the packing slip. Are some items shipped separately?
All Bulk Kits are customizable for your convenience; therefore, the packing slip lists each QualAssure solution separately.
The Bulk Kit box contains all QualAssure solutions, including ranges 5 and 6 which are ordered separately and listed separately on the packing slip. If you open the Bulk Kit box and do not find all the items listed on the packing slip, please call Artel at 1-888-406-3463.
If I ordered or received the wrong item, am I able to return it to Artel?
Yes. If you ordered or received the wrong item and want to return it, call our Technical Services Department at 1-888-406-3463, option 2 or email [email protected] for assistance.
A Technical Support Representative will provide you with the required Return Good Authorization (RGA) number and explain the process.
I ran out of Blank Solution Vials but I still have bottles of QualAssure solution leftover. Can I order additional Blank Solution Vials?
All Kits are supplied with extra QualAssure solutions. The extra supply accounts for the following:
  • To avoid contamination of QualAssure solution Bottle
  • To compensate for the transfer of QualAssure solution from the reagent bottle to the aliquot container
  • For evaporation considerations
  • To allow for spillage during the calibration and transfer process
  • To allow you the opportunity to recalibrate pipettes and to account for increased pipette inventory.
  • If you continually have either too much QualAssure solution or not enough QualAssure solution, we recommend that you contact Customer Service or your Artel Sales Representative to re-evaluate your pipette inventory by conducting a Pipette Population Analysis. This analysis determines your reagent requirements for all future orders.
What is the shelf life of Artel consumables (QualAssure solutions)?
We guarantee that all Artel consumables (QualAssure solutions) have a shelf life of 9 months from the date they are shipped from Artel.
What is the proper way to dispose of any leftover solutions?
Small quantities may be disposed of by flushing leftover solution down the drain. Large quantities should be disposed of in accordance with your local, state or federal regulations.
SDS sheets – PCS Pipette Calibration System consumable
SDS sheets – MVS Multichannel Verification System consumables
How many times can my PCS Instrument Calibrator Kit be used?
The PCS Instrument Calibrator Kit has a shelf life or expiration date of 9 months from the date it is shipped from Artel.
This Kit may be used multiple times (daily, weekly, and/or quarterly) during its shelf life. Contact Artel Customer Service at 1-888-406-3463 when the Kit has reached its shelf life or expiration date to reorder.
If I have additional questions regarding products, who should I contact?
If you need additional assistance please call us at 1-888-406-3463, or email [email protected]. For technical questions email [email protected].