Life science, clinical and IVD manufacturing laboratories have benefited from the recent technological advances in liquid handling instrumentation, from the handheld pipette to the automated liquid handler. As automated liquid handling is a relatively new approach, standardized performance assessment and calibration guidelines do not currently exist. Yet the consequences of poor performance and liquid handling errors can be severe, ranging from inefficiency to failed experiments to the release of inaccurate results.
A critical component in a quality control program for automated liquid handlers is knowledge regarding the performance of each instrument. These data allow laboratories to take corrective action before the instrument is out of specification, ensuring maximum efficiency, and accurate and precise results.
Liquid handling accuracy and precision are critical for molecular diagnostic companies like CareDx that focus on gene expression testing. The company’s AlloMap® Molecular Expression Testing is an in-vitro diagnostic multivariate index assay (IVDMIA) test service, performed in a single laboratory for assessing the gene expression profile of RNA isolated from peripheral blood mononuclear cells (PBMC). AlloMap testing is intended to aid in the identification of heart transplant recipients with stable allograft function who have a low probability of moderate/severe acute cellular rejection (ACR) at the time of testing in conjunction with standard clinical assessment.
Automated liquid handlers are critical to the successful manufacture of AlloMap qRT-PCR assay plates as well as the preparation of patient samples for proper testing. Steps including normalizing RNA mass for cDNA synthesis and setting up qRT-PCR reactions all involve automated liquid handling. Additionally, because these assays are largely volume-dependent, inaccurate volume transfers can affect results. Due to the small liquid volumes typically handled at CareDx (five microliters on average), inaccuracy of even a fraction of one microliter can affect results and impede efficiency. Consequences of liquid handling errors include inaccurate test results and products that fail the quality control process, leading to wasted time and materials, inefficiency, and unnecessary costs. For example, the universal master mix alone can cost $20,000 for a set of 300 qRT-PCR plates for testing.
As part of our master calibration and validation plan and to avoid the costs and consequences of liquid handling error, CareDx maintains a rigorous liquid handling performance monitoring process (outlined in Figure 1) that produces a wealth of instrument accuracy and precision data. Collectively, the data provide significant insight into the need for a routine performance assessment of critical automated liquid handling transfers, especially on a tip-by tip basis. This article provides a snapshot of the longitudinal data (data showing performance over time) collected between January 2006 and March 2008 and offers guidance on optimization practices as well as frequency between calibration intervals for automated liquid handlers.
Figure 1 – CareDx’s Liquid Handling Performance Monitoring Process
The data included in this liquid handling longitudinal study were compiled using both gravimetric and photometric calibration methods. Gravimetry was employed as a standard method of performance assessment prior to July 2007, where an analytical balance was used to weigh liquid volumes. After July 2007, CareDx assessed liquid handling instruments with the Artel MVS® Multichannel Verification System, which is based on dual-dye ratiometric photometry and provides tip-by-tip accuracy and precision data for transfers into microtiter plates.
The study included performance data collected from ten different liquid handling instruments (LHIs): four Biomek® 2000 instruments, one Biomek® 3000 instrument (grouped with the Biomek 2000 instruments for data analysis purposes) and five Biomek® FXp Span-8 systems (with 1000-microliter syringes). See Table 1 for a list of the liquid handlers included in the study.
Table 1: Liquid Handlers Included in the Longitudinal Study
LHI Type | LHI ID Number | Tools/Techniques Tested |
Biomek 2000 | 2K-1 | P20 Tool P200 Tool MP20 Tool MP20 Repeat Tool MP200 Tool P1000 Tool |
2K-2 | ||
2K-3 | ||
2K-4 | ||
Biomek 3000 | 3K-1 | |
Biomek FXp | FXp-1 | Span-8 2-10 Technique Span-8 10-100 Technique Span-8 Repeat Technique Span-8 50-1000 Technique |
FXp-2 | ||
FXp-3 | ||
FXp-4 | ||
FXp-5 |
Data from the Biomek 2000 and 3000 liquid handlers were further analyzed by tool, which is a term for different interchangeable pipetting heads that are used depending on desired pipetting function and/or volume. Biomek FXp instruments were further analyzed by pipetting technique. Each technique can have different defined pipetting parameters for the transfer of liquid. Examples of such parameters include but are not limited to aspirate height, dispense height, speed and trailing air gap. The data are grouped together by liquid handling platform (i.e., Biomek 2000/3000 and Biomek FXp) as well as by tool/technique type. Each tool has a discrete set of test volumes. Table 1 also lists the liquid handling tools and techniques included in the study.
The Biomek 2000s and Biomek 3000 are volumetrically verified on a monthly basis at CareDx and the Biomek FXp instruments are verified twice per year. Deviations from the documented frequency of maintenance can occur when an instrument is not in-service for an extended period of time or when monitoring of high usage instruments is used to generate data for longitudinal analysis (i.e., the Biomek FXp instruments were checked quarterly during this study). The performance of each instrument is qualified according to internal accuracy and precision specifications. These specifications were defined according to specific acceptance criteria required for applications at CareDx.
After analyzing the longitudinal data, several truisms were discovered with regard to optimal use of automated liquid handlers and performance monitoring practices. From these observations, several guidelines for optimal liquid handling practices were determined.
1. Determine if error is systematic or random
The first step in optimizing liquid handling operations is to understand the type of error that exists: random or systematic. Systematic (consistent) variation indicates that the liquid handler requires maintenance due to instrument issues, such as faulty or damaged o-rings, tubing problems, or motors and pumps that have lost their home positions. Conversely, random failure is non-systematic and generally not instrument-specific, and requires a different course for corrective action. To identify, account for, and mitigate random error, regular sampling, performance assessment, and calibration are required.
In analyzing the longitudinal performance data, systematic changes were not common. Rather, the majority of variation in liquid handler performance was random. The data indicate that serious maintenance was not often required, and that regular calibration was necessary to identify and correct random variation.
2. Consider the calibration process when developing liquid handling methods
When developing methods for liquid handling operations, ensure that performance assessment and calibration processes can be implemented to verify the instrument’s performance when the assay-defined techniques and methods are employed. It is critical that pipetting parameters for a given method or assay are predefined and not deviated from. When pipetting parameters are continuously modified and customized for a particular assay, it becomes increasingly difficult to have a true determination of liquid handler performance due to routine method manipulations.
3. Mimic assay parameters during calibration
Parameters tested in the liquid handler verification process should mimic the parameters used in the normal liquid handling operation. Therefore, volume verification processes should use the same combination of tip type, liquid type and liquid reservoir as employed during the actual assay. Factors such as liquid handling mode (forward vs. reverse), dispense (wet or dry), microtiter plate geometry, aspirate and dispense speed, and air gap usage can influence volume transfer accuracy and precision. When feasible, the pipetting technique should be mimicked in the calibration process to provide a clear indication of actual instrument performance under assay conditions.
4. Choose an appropriate calibration frequency
To minimize laboratory error, automated liquid handler performance should be verified at intervals shorter than the average time that lapses between pipetting steps that drift out of specifications. Historical pipetting data can indicate instrument propensity for error over time and reveal the appropriate frequency for calibration. The calibration frequency must be balanced against the cost of calibrating as well as the time required for the technical expert to perform the volumetric verification. Calibrating too frequently can waste time, effort and money while calibrating too infrequently can allow instrumentation to operate outside of tolerances for a specific protocol and affect data quality.
To initiate a calibration plan, a conservative approach would be to verify calibration twice or even three times as frequently as specified by the manufacturer. As data is acquired on the performance of an instrument, calibration frequency can then be adjusted appropriately. Longitudinal pipetting data continually helps us to refine our calibration schedule and specifications for the liquid handling instruments.
5. Verify performance of individual channels
Often, the average dispense for all channels (tips) in an automated liquid handler will be within performance specifications while one or more channels may not meet performance criteria. Figure 2 shows varying performance information when the data are analyzed on a tip-by-tip basis:
Figure 2: Performance verification on a channel-by-channel basis for a Biomek FXp instrument
In Figure 2, channel 2 consistently failed to meet acceptance criteria. After several runs (only the first and second runs are graphed above), it was evident that this channel was not functioning properly. In this case, for a Biomek FXp, the syringe pump that controls channel 2 was replaced. Following repair and calibration, the final run data (in green) shows that all channels were able to pass internal performance specifications.
Another example highlighting the importance of individual channel performance information can be seen in Figure 3, which shows the performance of the mean over three replicates (as shown by the pink line) for the FXp-1 instrument at one calibration interval (January 2007) using the Span-8 2-10 technique. It is often the case that performance data are analyzed per system and per calibration interval. This instrument’s average volume transferred for all channels falls just within specifications, and does not indicate an issue with the liquid handler.
Figure 3: Individual channel performance compared to the average of all channels for a Biomek FXp instrument
When evaluating tip-by-tip performance for the average data shown in Figure 3, however, it is clear that multiple channels of this liquid handler (channels 5, 7, and 8) fall outside of the defined specifications. This critical information is not discovered when only an average of the eight channels is analyzed.
The channel-to-channel analysis shown in Figure 3 was possible by using a calibration method for capturing tip-by-tip data for every volume transfer. Alternatively, calibration methods that only provide aggregate information on the accuracy and precision of all channels in a liquid handler, such as with gravimetric methods, fail to offer the same critical information needed to ensure the proper performance of all liquid handling steps. As a result of only using aggregate information, subsequent assays performed with poor performing tips might be unknowingly compromised. The data indicate that the overall, average dispense should not be relied upon to reflect the accuracy of all individual channels. Each tip’s performance is essential to the success of individual assays at CareDx. For data quality, each channel and the average of the channels of an automated liquid handler should meet performance specifications.
Because the Artel MVS is employed for standardized performance monitoring, information on a per-channel basis is provided in one rapid experiment. Using gravimetry to obtain tip-by-tip data would require a skilled technician and an arduous, time-consuming process. Tip-by-tip information can be captured with the MVS within minutes for each liquid handler, whereas a comparable gravimetric method employed for each liquid handler would require multiple hours, or even days.
6. Obtain accuracy and precision information
The precision and accuracy of automated liquid handlers must be assessed in order to have a complete sense of the performance of an automated liquid handler. Data in the longitudinal study indicate several instances where an automated liquid handling tool or technique is precise and inaccurate or is accurate and imprecise (see Figure 4, which shows average volume values over replicate trials).
The accuracy of a group of repeated (replicate) measurements can be determined by first calculating the mean of the group, and then comparing that average value with the target value. Accuracy for a group of volume measurements refers to the deviation of the group’s mean value from the target volume.
Precision indicates how close a group of measurements are to one another. The closer the data replicates, the more predictable future results will be. For this reason, good precision has predictive value and gives confidence in future results. A precise or closely clustered data set has a smaller coefficient of variation (CV) and is generally more reliable than one that is widely scattered.
Most automated liquid handler manufacturers only specify precision performance. However, consider an instrument that performs precisely but not accurately, as indicated in the right side of Figure 4. According to precision-only specifications, the instrument would appear to be performing well even though almost all of the volume dispenses fell outside of our designated tolerance range for accuracy.
In addition, knowing accuracy alone is of limited use. Data on the left side of Figure 4 show that the eight replicate measurements averaged 10 microliters. However, it is impossible to predict how likely it is that the next dispense will be within the specified limits. The automated liquid handler might deliver 9.9, 10.0 and 10.1 microliters, while another might deliver 8.0, 10.0 and 12.0. The averages of both sets of data are 10 microliters and both are perfectly accurate, but for volume-dependent protocols, the first data set is clearly preferred.
Figure 4: Target Volume of 10 microliters with a +/- 6% Accuracy Tolerance
7. Use longitudinal data to troubleshoot and adjust performance specifications
Based on longitudinal data, it might be possible for laboratories to tighten certain pipetting specifications to improve the performance of their automated liquid handlers. However, it is important to balance the tightening of specifications with pushing the liquid handler past the point of its ability.
For example, in certain high-volume transfers, little variation has been observed over time, allowing specifications to be tightened to decrease the potential variability of assay performance. In Figure 5, target volumes of 700 and 900 µL +/- 7% could be tightened to +/- 3% leading to better reliability of the method.
Figure 5: Certain high volume transfers show little variation over time
In another example, we employed a serial dilution protocol (Biomek 2000 with the P1000 tool) using a concentrated template. By evaluating the longitudinal data, it was determined that the accuracy specification of each volume transfer could easily be tightened from 6% to 3% without having the instrument operate out of tolerance. The tightened specifications resulted in improved efficiency and better performance of the method using the P1000 protocol, serving to reduce waste in terms of dead volume without extra time or labor hours required.
If operations are not negatively affected, it is often beneficial for laboratories to loosen certain pipetting specifications. This loosening reduces the burden on technical experts performing the volumetric verification in assessing the performance of automated liquid handlers. Certain tools/techniques have traditionally been very problematic due to their high variance and frequency of drifting outside of the specifications. After conducting studies to determine confidence intervals around expected values, or “guard band studies,” it is then possible to adopt looser specifications for particularly troublesome pipetting steps.
Historical performance data also provide input to laboratory managers to assist in troubleshooting assays that produce incorrect results. Without historical data, it is difficult and time consuming to rule out the instrument as the root cause of the questionable data, requiring a lengthy calibration process (4-6 hours). Alternatively, when historical data are available, the instrument has already been characterized and only a quick spot check needs to be conducted, requiring less than 30 minutes of time, to eliminate the instrument as the error source.
For example, in Figure 6, the March 2008 data points for two different techniques of the FXp-1 automated liquid handler are all within the acceptable range but are on the low end of specifications for the 5µL and 10µL target volume transfers. In the case where a liquid handing method utilizes pipetting steps with these two techniques, all calibrated on the low end of the acceptable accuracy range, the cumulative effect could be detrimental to the final results. In this example, the method was not designed with the specifications of the volume transfers in mind and therefore longitudinal data helped to identify root cause of the errors.
Figure 6: Longitudinal data for 5mL & 10mL Biomek FXp techniques
There are a number of steps that can be implemented to optimize performance monitoring of automated liquid handlers. Critical to the process is the consistent collection of tip-by-tip performance data on automated liquid handlers. This information can shape quality control practices and improve confidence in data produced using automated liquid handling instruments. If implemented properly, these suggestions can improve the robustness of laboratory operations and, in the clinical setting, reduce risk to patient health.
Sidebar 2: Quick Tips for Optimizing Automated Liquid Handlers
Wade Yandell, Automation Specialist, CareDx
Wade has been with CareDx for five years, where he has worked within the Automation group in the evaluation, maintenance, and development of programs for a variety of automated liquid handling instruments. He was also the point person in the implementation and integration of the Artel MVS into regular maintenance procedures. He earned a B.S. in Biology from the University of Oregon.
David Wexler, PhD, Associate Director, Automation, CareDx
Dr. Wexler received a PhD in Physical Chemistry from the University of California, Los Angeles in 1994. Subsequently, he worked as a NIH postdoctoral fellow at the University of California, Berkeley where he studied the photophysics of rhodopsin. During his time in Berkeley, he designed, built, and patented a high speed rotary confocal fluorescence scanner for detection of capillary array electrophoresis chips. Dr. Wexler was recruited in 1998 by GeneTrace Systems, Inc. as an automation scientist developing methods for high-throughput purification of RNA and DNA for further analysis by mass spectrometry. He then joined AGY Therapeutics, Inc. in 2000 where he established a high-throughput micro array platform for the identification and validation of novel CNS therapeutic targets. As AGY evolved into a drug discovery company, Dr. Wexler led the effort to create a state of the art high throughput screening facility for small molecules. During his last 2 years as the Head of Automation, Dr. Wexler was overseeing the development and screening ofin vitro ADME-Tox assays. Dr. Wexler currently leads the Automation group at CareDx. His team is responsible for researching, implementing and maintaining the instrumentation for developing and running the gene expression testing of transplantation and autoimmune patient samples.
About CareDx
Based in Brisbane, California, CareDx is a molecular diagnostics company focused on the discovery, development and commercialization of non-invasive gene expression testing in the areas of transplant medicine and autoimmunity. The company has developed a proprietary method of utilizing gene expression in blood that provides a new tool for physicians to manage the care of heart transplant patients. The molecular expression technology developed and implemented by CareDx in heart transplant patient management is currently being explored to assist with other diseases that involve the immune system. Learn more at http://caredxinc.com/.
Tanya is a sales manager at Artel, where she has held many roles in her 20 year tenure with the company, which have included R&D product development scientist, project manager, marketing product manager and northeast account manager. In her current role, she spends time leading her team of North American account managers in finding prospective customers with liquid delivery challenges in the lab and finding ways to improve quality.
Jim is the Artel Global Account Manager covering Northern California to western Canada. His background in lab automation and liquid handling has helped Jim identify Artel prospects in the biotech market, understand their needs, and grow Artel’s business.
Prior to Artel, Jim held roles in sales, sales management and marketing with leading biotechnology companies including Beckman, Molecular Dynamics, GeneMachines, Genetix and Biosero. Most recently, Jim sold lab automation systems for PAA including integrated platforms, robots and scheduling software.
Jim is thankful to work with a strong Artel west coast customer support team that is delivering the highest quality systems and services to west coast customers.
John is a Global Account Manager with Artel. His focus is on helping customers optimize their liquid handling operations to their productivity goals.
Prior to Artel, John was a Senior Scientist at Janssen (J&J) working on a variety of automated platforms across R&D and GxP environments, in both small and large molecule. For the last three years, John was Chief Business Development Officer at GeNovu, dedicated to delivering software solutions that improve lab automation processes.
John has used Artel technology for more than fifteen years, and with his deep understanding of automation and laboratory operations he is well positioned to help customers get the best possible performance out of their instrumentation and assays.
With over 25 years in the automated liquid handling and lab automation industry, Ramon is well versed with the hardware/software performance requirements needed by laboratories along with the importance of accurate and reproducible volume delivery to meet specific applications.
His years included time with Beckman Coulter, Hamilton and Atlantic Lab Equipment where he promoted and sold the Biomek FX, NX, Hamilton STAR family of liquid handlers and Tecan EVOs along with large scale, fully walk-away automated integrated solutions.
Ramon is looking forward to continuing his journey with Artel to help labs get the most out of their equipment investments.
Katrine Kelly is currently a Global Account Manager with Artel. With over 18 years at Artel in Technical Support Katrine applies her technical expertise to assist customers both pre- and post-sale to make the best decision for their application. She utilizes her knowledge of Artel products and services to deliver online product demos and trainings. Prior to becoming a Global Account Manager, she installed and validated Artel systems at customer sites and she worked with customers remotely to get their instruments and software working. Katrine also managed the warranty and preventive maintenance program for Artel. She has an extensive understanding of Artel’s products and applications.
Sarena is Artel’s renewal sales manager. She held many roles in her 10 years at Artel. She started as Artel’s west coast applications specialist/ field service and moved into sales account management for the west coast. Prior to working at Artel, she worked in an R&D lab and gained experience working with enzyme assays and laboratory automation. Her technical expertise has helped her understand the challenges her clients face and allowed her to with them to find a solution.
Age is the Global Accounts Manager for the Midwest, including Central and Easter Canada. Over the last 25+ years, he has worked in the Life Science Research and Clinical Diagnostic markets focused on automated liquid handling and assay optimization. Prior to Artel, his roles included Systems Engineering, Technical Support, Training, Applications Support, Sales, Account Management, and Sales Management. Whether they work at the lab bench, in operations, or in the board room, Age uses his range of experience to partner with his customers and drive towards mutual success.
Morgan is a Research and Development Scientist who has experience in the life science/biotechnology industry with a focus on biological applications. She works to address customer needs by designing and conducting experiments, and provides accessible, tailored solutions for customers. Morgan is trained and qualified to comply with the requirements of ISO/IEC 17025 and is part of the team that delivers the Artel Liquid Handling Service.
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Keith is an expert in liquid handling performance management, providing customized services across a wide range of platforms, applications, liquid volumes, and liquid classes. As Senior Applications Scientist, Keith combines his extensive knowledge and experience with rigorous science in his work in liquid handling system performance research, customer education, and assay/method validation.
Dana is a professional life sciences application enthusiast, with extensive experience applying liquid handling automation in a variety of laboratories throughout North America. As a field Applications Specialist at Artel, Dana works directly with laboratories to solve complex liquid handling and process issues that are often critical to their productivity and compliance, and to the integrity of their test results.
Kaziya is a Laboratory Applications Scientist with nearly a decade of experience as a bench scientist. Kaziya understands the real-world challenges of the lab and applies her extensive scientific knowledge to assist customers in solving liquid handling process and assay issues that critically impact productivity and data integrity. Kaziya is trained and qualified to comply with the requirements of ISO/IEC 17025 and is part of the team that delivers both the Artel Liquid Handling Service and the ISO/IEC 17025 Accredited Calibration Service.
Nick is a Laboratory Applications Specialist with hands-on experience in genomics and immunoassay development. Having worked in the molecular diagnostics and instrumentation space, Nick understands the issues involved with taking a regulated product from research to the market and uses this experience to help find meaningful solutions for customers’ liquid handling challenges. He is qualified to comply with the requirements of ISO/IEC 17025 and is part of the team that delivers both the Artel Liquid Handling Service and the ISO/IEC 17025 Accredited Calibration Service.
Karlton is a Laboratory Applications Specialist with over a decade of experience at the bench. He knows first-hand both sides of the molecular diagnostics market, having run many clinical diagnostics tests as a medical technologist as well as being part of a molecular diagnostics instrument product launch team. Along the way he’s been involved in technologist training, liquid handling optimization, and assay development/validation. With all of this experience, Karlton truly understands the demands of clinical and pharmaceutical labs and uses this expertise to help Artel’s service customers with their liquid handling challenges.
Maureen Minimi is a Laboratory Applications Specialist and pipetting proficiency trainer with over ten years of experience in the life sciences industry. She has hands-on experience in the molecular diagnostics market, having run many clinical diagnostic tests as a Medical Technologist, as well as experience with validating assays on instrumentation, troubleshooting instrumentation and training customers on pipetting skills and optimizing their workflows. She is highly knowledgeable in Good Laboratory Practices and her technical training skills and focus on excellent customer service have made her an excellent resource for helping customers with their liquid handling challenges.
Kristi is an expert in laboratory quality control with a passion for streamlining and implementing new processes. When not in the field providing Artel’s Liquid Handling Services and ISO/IEC 17025 Accredited Liquid Handling System Calibrations, Kristi manages quality internally here at Artel. As the Laboratory Chemist Supervisor, she ensures the quality of manufacturing reagents, final inspection of the PCS and MVS systems and reagents, as well as calibration, maintenance, troubleshooting and repair of Artel’s own laboratory equipment.
Andre is an experienced laboratory technician in the medical, research and pharmaceutical industry. As an Applications Specialist, he provides support and service in the Canadian Market, providing solutions to liquid handling challenges, assay optimization, method standardization and regulatory guidance.
Kristi is an expert in laboratory quality control with a passion for streamlining and implementing new processes. When not in the field providing Artel’s Liquid Handling Services and ISO/IEC 17025 Accredited Liquid Handling System Calibrations, Kristi manages quality internally here at Artel. As the Laboratory Chemist Supervisor, she ensures the quality of manufacturing reagents, final inspection of the PCS and MVS systems and reagents, as well as calibration, maintenance, troubleshooting and repair of Artel’s own laboratory equipment.
Rachel brings an extensive knowledge of automated liquid handler calibration and volume verification to the Artel Liquid Handling Service team. As a Product Development Scientist on the R&D team at Artel, Rachel Parshley has managed important product enhancement projects, including the development of 100% DMSO solutions for use with the MVS. These experiences translate into a thorough proficiency with both MVS and automated liquid handlers.
Kerry brings her passion for best-in-class delivery to Key Global Accounts at Artel. By listening deeply to clients in Clinical Labs and understanding their liquid handling quality, compliance, productivity, and staffing challenges, she creates customized road maps for success for individual labs and enterprises. Her goal is to help you meet your goals, and she effectively serves clients in both the private sector and the US Government.
Mark has worked in Clinical Diagnostic for over 40 years and at Artel for over 25 of them. He started at Artel as a Manufacturer’s Representative and has transitioned to a Global Account Manager. In his current role he works with all international opportunities, represents Artel domestically (Maryland, Virginia, Washington, D.C., Delaware) and is a liaison for all distributors. He works in all markets including Clinical, Biopharmaceutical, Research, Government and Forensics to improve laboratory results through better liquid delivery.
Maureen Minimi is a Laboratory Applications Specialist and pipetting proficiency trainer with over ten years of experience in the life sciences industry. She has hands-on experience in the molecular diagnostics market, having run many clinical diagnostic tests as a Medical Technologist, as well as experience with validating assays on instrumentation, troubleshooting instrumentation and training customers on pipetting skills and optimizing their workflows. She is highly knowledgeable in Good Laboratory Practices and her technical training skills and focus on excellent customer service have made her an excellent resource for helping customers with their liquid handling challenges.
Maureen earned a B.S. in Molecular Biology, with a minor in Chemistry at Montclair University in New Jersey.
Ryan Murphy is a Technical Support and Training Specialist for the Technical Services team. His responsibilities include providing after-sales instrument and software support and conducting proficiency certification trainings for Artel’s customers. He is dedicated to providing prompt and focused service and support to ensure continued customer satisfaction.
Ryan earned a BS in Biological Sciences and Neuroscience and a PSM in Biotechnology at Florida Atlantic University.
Keith J. Albert, PhD, is a Senior Applications Scientist at Artel, and is responsible for automated liquid delivery system performance research, customer education and assay/method validation services. He has spent nearly nine years managing and working on an Artel service team at Merck Boston – communicating with their scientists about volume transfer performance for their various liquid handling platforms.
He applies his expertise and scientific knowledge – in pre- and post-sales support – to help laboratories optimize their liquid delivery processes and maintain compliance. He earned his BA in Chemistry at Colby College and his Ph.D. in Analytical Chemistry at Tufts University.
Keeping a continual focus on optimizing laboratory productivity, particularly in an increasingly global environment, Bjoern has been contributing to the development of international standards for over 13 years. He is a technical expert contributing to the efforts of standards development committees of ISO, ASTM International, and CLSI.
Filling a void in testing guidance for users of automated liquid handling systems, Bjoern was one of the industry experts who proposed the development of ISO/IWA 15. He is currently the project leader and technical editor for the development of a series of ISO standards (ISO 23783 parts 1, 2, and 3) slated to succeed ISO/IWA 15.
Bjoern has been contributing as technical expert to the revision of the ISO 8655 series of standards, serving as lead author and project leader for the new Part 8 “Photometric reference measurement procedure for the determination of volume” and project leader and technical editor for the revision of Part 7.
Doreen Rumery, Director, Laboratory and Quality Control at Artel, is a certified Medical Laboratory Technologist and ASQ Certified Manager of Quality/Organizational Excellence with more than 30 years in the clinical laboratory and manufacturing industries.
Doreen oversees all laboratory activities at Artel, including technical operations, method validation, technician training and conformance with current regulatory standards.
Candie Gilman is a Education & Training Manager Specialist and is responsible for both the coordination and/or delivery of all customer training programs and the developer of the training content. She has over twenty years of experience in biotech technical support and technical product training, and has spent the last decade working side-by-side with customers to standardize and improve their pipetting technique.
Candie also supervises the Artel Customer Service team and is a certified Communico MAGIC Training Facilitator.
With a focus on ensuring that Artel delivers meaningful and measurable value to the company’s customers—whether that’s accelerating time to market, delivering cost savings, or driving intellectual property creation—Rosario approaches his role as Vice President of Business Development as one of partnership and collaboration.
He has spent his career bringing complex technologies to scientific and medical professionals and has found success through close engagement with customers. By truly listening and understanding his constituents’ needs, Rosario is able to translate a technology’s value into measurable and sustainable benefits. Newly part of the team, he is already making an indelible mark both in-house and with the users of Artel technology.
When not focusing on customer success or being corralled by colleagues into proofreading their documents (that’s what an inborn commitment to excellence gets you), Rosario brings joy to his friends and family in the form of cooking and opera singing.
“Strive not to be a success, but rather to be of value.” – Albert Einstein
A sales manager responsible for leading a team of skilled account managers, distributors and consultants, Tanya brings together a deep understanding of Artel technology and customer needs to drive success for her team and for Artel’s customers.
Her insight into the benefits provided by Artel technology is based on her experiences as part of the original R&D team that developed the MVS. With the belief that technology untethered from customer needs is ineffective, she moved into marketing to learn how the system she helped develop can enable Artel’s customers to achieve their goals. Now as a sales manager, Tanya is focused on expanding the number of life science teams that Artel can help, whether they are developing and manufacturing tomorrow’s cures or ensuring health through accurate assays.
Like many at Artel, Tanya likes to enjoy the great Maine outdoors with her family when not at work, by camping and traveling to the many wonderful state parks.
“Precision is, after all, not a form of responsibility and a kind of pleasure, but an instrument of compassion. To be precise requires care, time and attention to the person, place or process being described.” – Marilyn Chandler McEntyre
Morgane’s mission is to enable customers and potential customers to quickly and easily understand how Artel’s technology can help them optimize their assay workflows by clearly communicating everything Artel. From how the technology works in specific applications to challenging set up of liquid handler processes and tuning in of complex assays, Morgane is making Artel’s technology understandable and accessible to all.
Having been both hands-on at the bench and with scientific project management, Morgane understands the ins and outs of customers doing research and providing scientific services. She looks forward to satisfying her innate curiosity by learning about the needs of all of Artel’s many types of customers.
When not translating Artel technology into easy-to-grasp communications, Morgane relaxes by folding herself into knots practicing and teaching yoga, traveling back to her native France, expanding her proficiency at a variety of arts, and marveling at how all of these activities feed back on and are driven by the nervous system.
“After a certain high level of technical skill is achieved, science and art tend to coalesce in esthetics, plasticity, and form. The greatest scientists are always artists as well.” – Albert Einstein
Bernadette is the driving force (and friendly face) behind Artel’s content-heavy and customer-centric approach to marketing. She develops marketing/branding strategies and communications campaigns, and leads program execution and analysis by coordinating internal and external efforts, managing budgets, and ensuring consistency and adherence to Artel’s high standards.
Bernie’s strength lies in her ability to reach across all disciplines at Artel—scientific, engineering, metrology, technical support, product development, production, sales, and field support—to make sure that customers are getting the valuable information they need.
Bernie’s passion for detail, quality, and authentic content is expressed in her extraordinary culinary skills, whether the cooking is for an (extensive) family gathering or making a meal for the local community teen center.
“What people do with food is an act that reveals how they construe the world.” Marcella Hazan
Wendy puts her years of experience in the laboratory and her passion for helping people and problem solving to good use as Artel’s Technical Services Manager. Her background has given her hands-on knowledge of customers’ tests and assays, enabling her to understand their pain points since she has experienced them herself. Her goal is to ensure that first-class service is provided by Artel’s customer-facing team, whether it’s directly interacting with customers or through her management of the team. Through hiring, training and guiding her team, she nurtures productive, long-lasting customer relationships.
Wendy’s focus on customers also makes her an excellent internal customer representative to Artel’s teams, where she provides input on product development to the R&D team and communicates any quality issues with Artel products and services to the operations team.
Wendy’s drive to help others resolve problems is not limited to Artel but is evident in all aspects of her life, especially with her children. When not assisting customers, Wendy likes to stay active by biking, boating, and taking long walks in beautiful Maine.
“Nobody cares how much you know until they know how much you care.” commonly attributed to Theodore Roosevelt
Keeping a continual focus on optimizing laboratory productivity, particularly in an increasingly global environment, Bjoern has been contributing to the development of international standards for over 10 years. He is a technical expert contributing to the efforts of standards development committees of ISO (International Standards Organization), ASTM International (formerly the American Society for Testing and Materials), and CLSI (Clinical and Laboratory Standards Institute).
Filling a void in testing guidance for users of automated liquid handling systems, Bjoern was one of the industry experts who proposed the development of the ISO International Workshop Agreement (IWA) 15 “Specification and method for the determination of performance of automated liquid handling systems,” serving as project leader and technical editor for the development of this ISO document. He is currently the project leader and technical editor for the development of a series of ISO standards (ISO 23783 parts 1, 2, and 3) slated to succeed ISO/IWA 15.
Key Roles:
Project leader for development or revision of:
– ISO 8655-7
– ISO 8655-8
– ISO 8655-10
– ISO 23783-1, -2, and -3
– ASTM E1154
– ISO/IWA 15
Technical expert in:
– ISO/TC48/WG04
– ISO/TC48/WG05
– ANSI US TAG to ISO/TC48
– ASTM E41 and E13
– CLSI
Heidi contributes almost 40 years of Regulatory Affairs and Quality Assurance experience to the Standards Leadership team. Having worked for decades in FDA-registered companies, she is well-versed in FDA regulations, audits, and inspections. As a Certified QMS Auditor, she has been responsible for all aspects of Artel’s ISO 9001 certification and ISO 17025 accreditation processes, as well as the corresponding internal audits. Additionally, she is an expert in industry-specific regulatory requirements, and ensures Artel’s continuous compliance with all applicable regulations and international standards.
Heidi serves as the secretary to the ISO working group responsible for the development of a series of new ISO standards for Automated Liquid Handling Systems, after having provided significant support to the development of ISO/IWA 15. Her standards development expertise is further applied in handling the balloting process of ISO and ASTM standards for the relevant technical committees in the US.
Key Roles:
– ISO/TC48/WG05 – Secretary
– ANSI US TAG to ISO/TC48 – Vice Chair
Responsible for:
– FDA regulations
– ISO 9001 certification
– ISO 17025 accreditation
– Internal audits
– Compliance to RoHS, REACH, TSCA, and others
Richard has been applying his scientific expertise to the development of international standards for over 25 years. He proposed and authored ISO 8655-7:2005 and ISO/TR 16153, based on the ratiometric photometric method for volume determination.
He was an active member in the ASTM International (formerly American Society for Testing and Materials) committee on laboratory apparatus, as well as in NCSL International (formerly National Conference of Standards Laboratories) through the 1990’s. In 1995, he became involved in the revision of DIN 12650 series of standards related to pipettes and other piston-operated apparatus, which led to the development of the ISO 8655 series of standards.
The co-founder of Artel, Richard was company’s original member delegate to the NCSLI – an international metrology association founded at the request of the US National Institute of Standards and Technology (NIST). This close engagement with metrology and measurement excellence was formative in the development of Artel’s measuring systems and laboratory capabilities.
He authored numerous papers and presentations on the topic of pipette calibration, which are referenced in compliance standards, such as the checklists issued by CAP (College of American Pathologists).
Key Roles:
Author of:
– ISO 8655-7:2005
– ISO/TR 16153:2004
– Performance verification of manual action pipettes, Am Clin Lab 1994
– Referenced in CLSI GP-31 A
– Referenced in CAP checklists
– NCLSI member delegate and appointing officer
– ASTM E41 member since mid-1990’s
George has been engaged in international standards and metrology for more than 20 years – working with colleagues at ISO, ASTM International (formerly the American Society for Testing and Materials), CLSI, and NCSL International (formerly the National Conference of Standards Laboratories).
He chairs the ISO working group responsible for the development of the new standard for Automated Liquid Handling Systems, after having co-proposed and chaired the development of ISO/IWA 15, which was published in 2015. He is the former chair of the ISO working group responsible for pipettes and other piston-operated apparatus, where he proposed the development of a new ISO standard for the “Photometric Reference Measurement Procedure for the Determination of Volume” (ISO 8655-8). George is also a technical expert in the revision of all parts of the ISO 8655 series of standards and proposed the development of the new ISO standard on Operator Training and Pipetting Technique.
His deep expertise in metrology is applied in the current revision of the ISO technical report on the estimation of uncertainty for the photometric reference method, numerous articles, as well as across Artel’s product line.
Serving as chair of the US technical advisory group to the ISO technical committee responsible for laboratory equipment, George is responsible for achieving consensus among US experts and articulating this US consensus positions the ISO international technical committee.
George chairs the ASTM sub-committee on laboratory apparatus and serves as secretary to the parent main committee. His metrology expertise was applied in the revision of the balance calibration standards ASTM E898 and E617, which is referenced in the USP (United States Pharmacopeia).
He co-authored the chapters about pipettes and liquid handling processes in the current edition of CSLI QMS-23.
Key Roles:
– Co-author of:
– ISO 8655-7
– ISO 8655-8
– ISO/TR 16153
– Proposer of ISO/IWA 15
– Proposer of ISO 23783-1, -2, -3
– CLSI QMS-23 – Contributing Author
– ISO/TC48/WG05 – Convenor
– ISO/TC48/WG04 – Former Convenor
– ASTM E41 – Secretary
– ASTM E41.06 – Chair
– ASTM E898:2020 – Revision Participant
– ASTM E617:2018 – Revision Participant
– ASTM E1154 – Technical Contact
– ANSI
– US TAG to ISO/TC48 (Laboratoy Equipment) – Chair
– ANSI International Forum – Participant
– NCLSI – Member Delegate & Healthcare Metrology Committee
Kathleen extends Artel’s commitment to using innovative processes for error-free results to Artel’s finance-related activities. Responsible for financial planning and analysis, evaluating strategic opportunities, budgeting, benefits, and compensation, Kathleen uses her long history of doing mergers and acquisitions from a consulting and business side to bring analytical excellence to strategic evaluations, and her experiences at larger companies to advance established processes.
When not at Artel, Kathleen uses all her experience in efficiency and productivity to care for her two daughters and their cat, dog, and horse and, in the very little time left over after that, enjoys travelling to other countries, meeting new people and learning about other cultures.
“Live life as if you were to die tomorrow. Learn as if you were to live forever.” Mahatma Gandhi
Richard combines his scientific education, love of learning, curiosity, and passion for making things work better to build products that help life science labs meet quality and productivity goals. His favorite challenge is finding the bullseye at the intersection of corporate strategy, market need and available technology, and then figuring out how to create a product which hits that target. His leadership has been instrumental in shaping Artel’s products and services into the effective, easy-to-use, and quality-focused offerings that they are today.
When not creating tools and knowledge to help life science labs get the right answers every time, Richard enjoys the great Maine outdoors—canoeing, camping, and gardening—as well as woodworking (usually in the great Maine indoors).
“When you have eliminated every possibility for inaccuracy, then accuracy remains your only option.”
With years of pharmaceutical industry experience centered around analytical chemistry, automation, and new technologies, as well as a background in teaching assay development and validation, Nat’s a natural in his role at Artel as the primary driver and chief communicator of product applications. From optimizing assays, processes, and workflows to pipette user training and calibration, Nat communicates to customers how Artel products and services can improve quality and productivity.
At the same time, he keeps track of key assay trends and applications to inform new product development and strategic guidance for business development, partnering, and collaborative opportunities.
While typically a casual and friendly person at Artel and at home, Nat’s aggressive commitment to quality comes out when he homebrews beer and other fermented beverages and he’s even been known to kick people out of the kitchen to avoid contamination.
“Fast is fine but accuracy is everything.” Wyatt Earp
As a co-founder and President, Kirby’s role at Artel is similar to that of an orchestra conductor—he melds the different elements of the company into a powerful whole, bringing out the best in his colleagues and creating synergies that together overcome customer challenges in liquid handling, quality, and regulatory compliance.
Through a combination of curiosity and discipline, creativity and precision, he works with his fellow Artelians to build outside-the-box solutions that are efficient, easy-to-use, highly effective and based on science. Their goal: to ensure that each customer finds new opportunities and executes new solutions to achieve productivity and compliance objectives.
When not at Artel, Kirby takes up his own instruments, the saxophone and piano, playing for the approval of Charlie Parker and Gabriel Faure.
“Music is your own experience, your thoughts, your wisdom. Master your instrument, master the music. If you don’t live it, it won’t come out of your horn.” Charlie Parker
As the Production Manager, Jim maximizes Artel’s productivity and quality by ensuring that all supplies and components are in place, providing proper training for production personnel, maintaining effective processes, and supporting an overall positive, sound and safe working environment.
Driven by a desire to help others, Jim uses his 30-plus years of experience in the photometric instrument field to ensure that customers know they can rely on Artel, answering questions, solving problems, and guiding them through to complete resolution of any issues they have with their lab’s systems.
Like many at Artel, Jim enjoys cooking and home renovation, and is currently combining his helpfulness and home renovation skills by working on his daughter and son-in-law’s house.
“Seek first to understand, then to be understood.” Stephen R. Covey
An important part of building high-quality products, and providing services that rely on those products, is ensuring that the components and supplies are also high-quality and readily available. Which is why Jack focuses on keeping supply-side relationships top notch. Responsible for the extended supply chain—procurement, purchasing, inventory control, warehousing, shipping, and trade compliance—as well as Artel’s facilities and physical plant, Jack ensures quality by being both a good customer and delivering good customer service.
Jack’s adherence to high standards, quality, and attention to detail are a great fit for his work at Artel and can also be seen in the years-long home renovation project he and his wife have been undertaking. When not at Artel, Jack is an avid traveller, gardener, and connoisseur of cinema and literature.
“No one knows the cost of a defective product – don’t tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.” W. Edwards Deming
Officially, Graham is responsible for overseeing sales, strategic marketing, business development, and applications of Artel’s technology. In practice, this means listening to customers and leveraging his broadly eclectic scientific and business background to identify technological solutions that improve data quality and productivity.
Initially trained as a molecular biologist/protein biochemist, his many years troubleshooting misbehaving assays and analytical methods make him particularly well-suited to a role helping customers with their data quality. The many years at the bench have given Graham a deep appreciation of the importance of reducing sources of noise and variability which, together with experimental controls, can help save weeks and even months of wasted time.
When not at work, Graham’s total embrace of the experimentalist’s spirit is evident in his approach to cooking and baking, also known as “the experiment you get to eat,” which requires precision and tight QC of the ingredients as well as exact execution of the recipe steps to get the desired tasty outcome.
“I often say that when you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind.” Lord Kelvin
With a specialization in metrology and a lifelong interest in both science and engineering, George is ideally suited for his role as Artel’s representative to metrology and standards organizations, laboratory accreditation bodies, and government regulators, where he helps shape regulatory frameworks around liquid handling processes.
These activities give George a deep understanding of regulatory compliance which, coupled with his metrology and quality expertise, he uses to help customers improve data quality and efficiency while maintaining regulatory compliance. This help is especially critical for customers making process improvements, as change can be challenging in regulated environments.
George’s interest in metrology and standards extends beyond his work at Artel (see how he celebrated World Standards Day in 2016). For example, in George’s words, “Deflategate could have been avoided with a properly defined and validated measurement process. With no stated reference temperature, the NFL cannot possibly regulate ball pressure to plus or minus 0.5 psi. A game of inches and seconds, $15 billion annual revenue, and zero metrologists!”
“Every system is perfectly designed to get the results it gets.” Often attributed to W. Edwards Deming, but more likely from Paul Batalden.
As the person in charge of Artel’s Quality Management System, Cary plays a critical role in making sure that Artel’s commitment to quality is always being met. By training employees and keeping all quality processes and procedures well-documented and up-to-date with current regulatory standards she ensures regulatory compliance, and by assessing and evaluating performance both internally and externally (Suppliers) and customer feedback, she supports overall productivity and effectiveness to ensure we meet our customers’ expectations.
When not working closely with her team members to maintain Artel’s quality management processes, Cary enjoys the peace found hiking in the beautiful Maine outdoors.
“Nature does not hurry, yet everything is accomplished.” Lao Tzu
“Random is not one of my strengths.” Doreen Rumery
With a strong work ethic, thorough attention to detail, inquisitive mind that needs to know why things work (or don’t work), and passion for standardization, Doreen is exactly the right kind of person to manage Artel’s chemistry and calibration labs. She’s responsible for making sure the labs run smoothly, ensuring product and instrument quality, calibrations, regulatory compliance, lab personnel training, timely delivery of products, troubleshooting, and process improvements.
Doreen’s need for standardization is apparent even in her home life where spreadsheets and planning tools are used to ensure the household runs smoothly. When not at Artel, Doreen likes to spend time with her family (some of whom she also sees at Artel), gardening, and travelling with her many sisters and brother.
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives.” William A. Foster
Table 1. Regulations that require demonstration of pipette competency training and/or assessment
ISO Standards | |
ISO/IEC 17025:2005 | General Requirements for the Competence of Testing and Calibration Laboratories |
ISO 15189:201 | Medical Laboratories; Requirements for Quality and Competence |
ISO 15195:2003 | Laboratory Medicine; Requirements for Reference Measurement Laboratories |
FDA cGMP regulations (current Good Manufacturing Practice) | |
21 CFR Part 211 | cGMP for Finished Pharmaceuticals |
21 CFR Part 225 | cGMP for Medicated Feeds |
21 CFR Part 820 | Quality System Regulation for Finished Devices for Human Use |
21 CFR Part 1271 | Human Cells, Tissues, and Cellular and Tissue-based Products |
GLP (Good Laboratory Practice) | |
FDA: 21 CFR Part 58 | GLP for Non-clinical Laboratory Studies |
EU: Directive 2004/10/EC | Principles of Good Laboratory Practice 1997 (Part 1), from the Organisation for Economic Cooperation and Development (OECD) |
GCP (Good Clinical Practice): | |
International Conference on Harmonization (ICH) E6 | Good Clinical Practice – Consolidated Guidance 1996 |
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